If you disagree with the way your GP wants to treat you, or you're unhappy about the service provided by your GP surgery, tell them openly.
However, if you feel unable to do so or you're unhappy with the response you receive, you may wish to make a complaint
NHS England is increasing transparency in the NHS and improving services for patients.
The CCG works with NHS staff, patients, stakeholders and the public to improve the health outcomes for people in England.
Clinical Commissioning Groups (CCGs) were created following the Health and Social Care Act in 2012, and replaced Primary Care Trusts on 1 April 2013. CCGs are clinically-led statutory NHS bodies responsible for the planning and commissioning of health care services for their local area. There are now 211 CCGs in England.
Commissioning is about getting the best possible health outcomes for the local population, by assessing local needs, deciding priorities and strategies, and then buying services on behalf of the population from providers such as hospitals, clinics, community health bodies, etc. It is an ongoing process, and CCGs must constantly respond and adapt to changing local circumstances. CCGs are responsible for the health of their entire population, and are measured by how much they improve outcomes.
Healthwatch England is the independent consumer champion for health and social care in England. Working with a network of 152 local Healthwatch, they ensure that the voices of consumers and those who use services reach the ears of the decision makers.